000			00313nam a2200109Ia 4500
008			190914s9999||||xx |||||||||||||| ||und||
100			_aValarie A Zeithaml
245		0	_aServices Marketing Integrating customer focus across the firm
260			_aNew Delhi _bTata McGraw Hill _c2003
300			_a2003
942			_cBK
999			_c9623 _d9623