000 00268nam a2200109Ia 4500
008 190914s9999||||xx |||||||||||||| ||und||
100 _aMichael J.Cunningham
245 0 _aCustomer Relationship Management
260 _aUSA
_bOxford
_c2003
300 _a607
942 _cBK
999 _c9283
_d9283