000 00285nam a2200109Ia 4500
008 190913s9999||||xx |||||||||||||| ||und||
100 _aFitzsimmons, Fitzsimmons
245 0 _aService Management Operations Strategy
260 _aIndia
_bPrentice Hall
_c2017
300 _a285
942 _cBK
999 _c8292
_d8292