000 00292nam a2200109Ia 4500
008 190902s9999||||xx |||||||||||||| ||und||
100 _aTschohl,John
245 0 _aAchieving Excellence Through Customer Service
260 _aNew jersey
_bPrentice hall Inc,
_c1991
300 _a294p.:
942 _cBK
999 _c2954
_d2954