000 00274nam a2200109Ia 4500
008 190914s9999||||xx |||||||||||||| ||und||
100 _a Romano Jr.
245 0 _aElectronic Customer Relationship Management
260 _aIndia
_bS. Chand
_c1994
300 _a250
942 _cBK
999 _c10141
_d10141