Dale H. Besterfield, Carol Besterfield-Michna, Glen H. Besterfield <br/><br/>
Total Quality Management 

 - 5th Edition 
 - India  Pearson  2018  
 - 648 pages 
<br/><br/><label>ISBN: </label>978-93-530-6631-4 
<br/><br/><label>Dewey Class. No.: </label>658.5